Refund policy

Return Policy

Thank you for shopping at Decrypt.ae. We strive to provide you with high-quality mobile accessories and excellent customer service. However, we understand that there might be instances when you need to return or exchange a product. Please read our return policy carefully to ensure a smooth process.

1. Eligibility for Returns and Exchanges:

• We accept returns and exchanges within 30 days of the original purchase date.
• Items must be unused, in their original packaging, and in the same condition as when received.

2. Items Not Eligible for Return:

• Used or damaged items that cannot be resold as new.
• Accessories or products not purchased directly from https://decrypt.ae
• Customized or personalized items unless they have a manufacturing defect or damage.

3. Returns Process:

• To initiate a return, please contact our customer service team at Support@decrypt.ae within 30 days of receiving your order.
• Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
• Our customer service team will guide you through the return process, including providing you with a return shipping label if necessary.
• Once we receive the returned item(s) and verify their condition, we will process your refund or exchange.

4. Refunds:

• Refunds will be issued using the same payment method used for the original purchase.
• Please allow maximum of 30 days for the refund to reflect in your account, depending on your payment provider's policies.

5. Exchanges:

• If you wish to exchange an item, please follow the same return process as mentioned above.
• Once we receive the returned item and verify its condition, we will send you the replacement item.

6. Shipping Costs:

• If the return is due to a manufacturing defect, damage during shipping, or an error on our part, we will cover the return shipping costs.
• If the return is for reasons other than those mentioned above, the customer will be responsible for the return shipping costs.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the product.
• We may require photographic evidence of the damage or defect to expedite the process.
• We will provide a replacement or issue a refund, depending on your preference and product availability.

8. Customer Satisfaction:

• Your satisfaction is our priority. If you have any concerns or questions about our products or the return process, please don't hesitate to reach out to our customer service team.

Please note that this return policy is subject to change without prior notice. We recommend reviewing this policy before making a purchase. By shopping with us, you agree to adhere to this return policy.

If you have any further inquiries or need assistance, please contact our customer service team at Support@decrypt.ae.

Thank you for choosing https://www.decrypt.ae. We appreciate your business!